Technical Support
Centre for Process Integration (CPI) offer several methods to receive resolutions to your issues and queries. These methods will work best for you (and for us) if you step through them in the following order. Please see the support policy for the range of services available.
Step 1
Technical Support Frequently Asked Questions
As a first step, please refer to our FAQ many of your questions may already have been answered by our Support Team. We continually update the FAQ with the latest questions that users are asking.
Technical Support Knowledge Base
The Technical Support Knowledge Base collects together articles written by our support staff to help you use the software. This information complements the online users guides and often contains details that were not available at the time the users guides were published.
Step 2
If you don't find the answer to your question in the FAQ or in the Knowledge Base, check out the latest versions of our Online Enhancements guides, these contain the most comprehensive guide to the functionality of your application and related tools.
- CmpEdit Enhancements
- COLOM Enhancements
- KeyView Enhancements
- REACTOR Enhancements
- REFOPT Enhancements
- SPRINT Enhancements
- STAR Enhancements
- WATER Enhancements
- WORK Enhancements
Software updates
The latest releases along with details of enhancements and changes of all our software are available to download for customers who have a valid licence. From time to time we may also make other software updates available. You should always check you have the latest release before reporting a suspected problem.
Step 3
Contact our Support staff
We offer comprehensive support. You can use this form* to submit technical support requests directly to the centre. Be sure to visit our Technical Support Frequently Asked Questions page before contacting our support staff.
Send us your feedback about the Technical Support web site
Our goal for these Technical Support pages is to be the definitive resource for technical information about the process integration software products. Technical information will be continuously added to this site. We are committed to the ongoing enhancement of both the functionality and content of this resource. Feedback on ways we can make this resource more helpful to you are welcomed and encouraged. We will be reviewing your input on a regular basis in order to provide the most useful website possible.
Email: CPITechSup@manchester.ac.uk
For further information contact the software team.
* Available soon